Privacy Policy

1. Introduction

Welcome to Seven Cities Holiday Homes. We respect your privacy and are committed to protecting your personal data in accordance with the laws of the United Arab Emirates (UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection). This policy explains how we collect, use, and protect your information when you visit our website or use our holiday home rental services.

2. Information We Collect

We collect personal information necessary to process your bookings and comply with local regulations:

• Personal Details: Name, email address, phone number, nationality, and passport/Emirates ID copy (required for DET / Dubai Tourism registration).
• Payment Data: Credit card details and billing addresses (processed securely through certified payment gateways; we do not store full card details).
• Booking Information: Check-in/check-out dates, guest counts, and special requests.
• Technical Data: IP address, browser type, cookies, and device information collected automatically when browsing our site.

3. How We Use Your Information

We use your data for the following purposes:

• Processing holiday home reservations and payments.
• Registering guests with Dubai Department of Economy and Tourism (DTCM) as mandated by local laws.
• Communicating stay details, check-in instructions, and customer support.
• Sending promotional offers, newsletters, or updates (only if you have opted in).
• Improving website functionality, performance, and security.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. We only share information with trusted third parties under strict confidentiality:

• Government Authorities: Dubai Department of Economy and Tourism (DET) and law enforcement authorities as required by UAE law.
• Service Providers: Secure payment processors, IT hosting, and Building management partners solely for operational requirements.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures (including SSL encryption) to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

Under UAE data protection regulations, you have the right to:

• Access, update, or correct your personal information.
• Request the deletion of your personal data (subject to legal and local retention obligations).
• Opt-out of marketing communications at any time.

7. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact us at:

• Email: info@7cities.ae
• Phone: +971 4 332 2125
• Address: 68 Sheikh Rashid Rd - Al Garhoud - Dubai, UAE